We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@luxehaircollectionofficial.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxehaircollectionofficial.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@luxehaircollectionofficial.com.

Refund Policy

At Luxe Hair Collection, we take pride in providing premium 100% Raw Indian Hair. Due to the hygienic nature of our products, all sales are considered final unless an item arrives damaged, defective, or incorrect.

Returns

We accept returns only if:

• You received the wrong item.

• Your order arrived damaged or defective.

To be eligible for a return, the hair must be:

• Unused and unaltered.

• In its original packaging.

• With all tags and seals intact.

• Free from washing, coloring, cutting, brushing, or any chemical processing.

Return Request

If you believe your order qualifies for a return, please contact us within 48 hours of delivery.

Email: info@luxehaircollectionofficial.com

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not entered processing. Once an order has been processed or shipped, it cannot be canceled.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges on:

• Opened hair bundles

• Worn hair

• Washed hair

• Colored or chemically treated hair

• Cut or altered hair

• Clearance or sale items

Contact Us

For questions regarding returns or refunds, please contact us at:

Email: info@luxehaircollectionofficial.com

Thank you for choosing Luxe Hair Collection.